1. Introduction
Welcome to the Broker's Playbook Community ("we," "our," or "us"). This Privacy Policy explains how Playbook International Media collects, uses, stores, and shares information when you use community.brokersplaybook.com and our related services (collectively, the "Platform").
By accessing or using the Platform, you agree to this Privacy Policy. If you do not agree, please do not use our services.
2. Information We Collect
2.1 Information You Provide
Account and Profile Information:
- Name, username, and profile picture
- Email address and phone number
- Professional details (brokerage affiliation, license information, market location)
- Subscription and payment information (processed securely through our payment processors)
- Communications with our support team
Content You Create:
- Posts, comments, and forum discussions
- Questions submitted to educational content
- Uploaded documents, images, or media through our platform
- Messages sent within the Platform
- Responses to surveys or feedback forms
Transaction Information:
- Subscription level (Community, Level 1, Level 2, Level 3)
- Education certification enrollment and completion
- Lead generation service participation
- Referral activities and commissions
2.2 Information Automatically Collected
Device and Usage Information:
- Device type, operating system, and browser type
- IP address and general location information
- Pages viewed, features used, and time spent on the Platform
- Referral sources and navigation paths
- Whether the Platform is in the foreground or background
- Mouse movements and interaction patterns (to distinguish humans from bots)
Cookies and Similar Technologies:
- Session cookies for login and authentication
- Preference cookies to remember your settings
- Analytics cookies to understand platform usage
- Marketing cookies for advertising (with your consent where required)
For more information, see our Cookie Policy.
2.3 Information From Third Parties
Business Partners and Data Providers:
- Property listing data and pre-construction opportunities
- Market data and investment analytics
- Information from our ecosystem partners (Investor's Playbook, Propra, Frank Mortgage, and various others)
- Verification data for professional licensing and credentials
Advertisers and Marketing Partners:
- Information about your interactions with ads we show
- Activity on other websites and apps that use our advertising services
- Data shared when you choose to integrate third-party services
3. How We Use Your Information
3.1 Providing and Improving Our Services
We use your information to:
- Create and maintain your account
- Deliver education content, community features, and lead generation services
- Process subscriptions and manage your billing
- Provide customer support and respond to inquiries
- Facilitate connections between brokers and investors within our ecosystem
- Develop, test, and improve Platform features
- Conduct research and analytics on Platform usage
- Ensure technical functionality and troubleshoot issues
3.2 Personalizing Your Experience
We automatically process your information to:
- Customize your community feed and content recommendations
- Suggest relevant educational materials based on your interests
- Match you with appropriate lead opportunities
- Recommend connections with other community members
- Tailor pre-construction opportunities to your market
3.3 Communication
We use your contact information to:
- Send transactional emails (account updates, subscription confirmations)
- Deliver educational content and platform announcements
- Share community updates and featured discussions
- Provide marketing communications (with your consent where required)
- Respond to your support requests
- Notify you of changes to our terms or policies
You can control your email preferences in your account settings.
3.4 Safety, Security, and Integrity
We process information to:
- Verify accounts and prevent fraudulent activity
- Detect and prevent spam, abuse, and violations of our Community Guidelines
- Investigate suspicious behaviour or security incidents
- Protect the safety and well-being of our community members
- Enforce our Terms of Service and other agreements
- Comply with legal obligations
This includes both automated systems and manual review when necessary.
3.5 Advertising and Marketing
We use your information to:
- Show you relevant ads on and off our Platform
- Measure the effectiveness of our advertising campaigns
- Understand which audiences engage with our services
- Personalize marketing communications based on your interests
- Share aggregated insights with advertising partners
We may receive information from advertisers about your activity on other platforms to help personalize the ads you see.
3.6 Analytics and Business Intelligence
We analyze information to:
- Understand aggregate usage patterns and trends
- Measure community engagement and content performance
- Validate metrics for business reporting
- Inform product development decisions
- Provide insights to ecosystem partners (Broker's Playbook, Investor's Playbook)
3.7 Cross-Platform Integration
We share information across the Playbook International Media ecosystem to:
- Provide seamless experiences between Broker's Playbook and Investor's Playbook
- Enable lead matching and referral services
- Coordinate marketing through Broker's Playbook and Investor's Playbook
- Facilitate property management connections through Marco
- Deliver integrated investment opportunities through our Passive Fund marketplace
4. How We Share Your Information
4.1 Within the Playbook Ecosystem
We share information with our related companies and platforms:
- Investor's Playbook: To match qualified investors with brokers and opportunities
- Investor's Passive Fund: To provide qualified investment opportunities (when launched)
4.2 With Service Providers
We share information with third parties who provide services on our behalf:
- Payment processors (for subscription and transaction processing)
- Cloud hosting and data storage providers
- Email delivery and communication services
- Analytics and data analysis providers
- Customer support platforms
- Marketing and advertising partners
- Security and fraud prevention services
These providers are contractually required to protect your information and use it only for the specified purposes.
4.3 Business Partners
We may share information with:
- Pre-construction developers and project partners (for Level 1 subscribers)
- Marketing partners providing done-for-you campaigns
- Educational partners delivering certification programs
- Real estate platforms for property data and listings
- Verification services for professional credential checks
4.4 With Your Consent
We share information when you direct us to, such as:
- When you choose to share content publicly in the community
- When you request introductions to other brokers or investors
- When you integrate third-party apps or services
- When you participate in partner programs or promotions
4.5 Legal Requirements and Safety
We may disclose information:
- In response to legal requests (subpoenas, court orders, regulatory demands)
- To comply with applicable laws and regulations
- To protect our rights, property, and safety
- To protect the rights, property, and safety of our users
- To prevent fraud, abuse, or violations of our terms
- In connection with investigations of illegal activity
4.6 Business Transactions
If we are involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred to the acquiring entity or parties involved in the transaction.
4.7 Aggregated and Anonymized Data
We may share anonymized or aggregated information that cannot identify you personally for:
- Industry research and market analysis
- Platform performance reporting
- Business intelligence and trends
- Public-facing statistics and insights
5. Your Rights and Choices
5.1 Account Access and Updates
You can access and update your account information at any time through your account settings, including:
- Profile information and contact details
- Communication preferences
- Privacy settings
- Subscription management
5.2 Data Portability
You can request a copy of your data in a portable format by contacting us at privacy@brokersplaybook.com.
5.3 Deletion Requests
You can delete your account and associated data directly from your profile settings. Note that once your account is deleted, you will no longer be able to access it.
To delete your account, navigate to your profile settings and use the account deletion option. If you need assistance, contact privacy@brokersplaybook.com.
5.4 Marketing Communications
You can opt out of marketing emails by:
Transactional and service-related communications will continue regardless of marketing preferences.
5.5 Cookie Controls
You can control cookies through:
- Your browser settings
- Our cookie preference center
- Opt-out tools for advertising cookies
Note that disabling certain cookies may affect Platform functionality.
5.6 Advertising Preferences
You can control ad personalization through:
- Platform ad preference settings
- Industry opt-out tools (NAI, DAA)
- Your mobile device advertising settings
5.7 Location-Based Services
You can control location sharing through your device settings. Disabling location services may limit certain features.
6. Data Retention
We retain your information for as long as necessary to:
- Provide our services and maintain your account
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Maintain security and prevent abuse
- Support business operations and analytics
When you delete your account, we will delete or anonymize your information within 90 days, except where retention is required by law or legitimate business purposes.
7. Security
We implement technical, administrative, and physical safeguards to protect your information, including:
- Encryption of data in transit and at rest
- Access controls and authentication requirements
- Regular security assessments and monitoring
- Employee training on data protection
- Incident response procedures
However, no system is completely secure. We cannot guarantee the absolute security of your information.
8. International Data Transfers
Playbook International Media operates globally. Your information may be transferred to, stored, and processed in countries other than your own, including Canada, the United States, and other jurisdictions where our service providers operate.
We ensure appropriate safeguards are in place for international transfers, including:
- Standard contractual clauses
- Data processing agreements
- Compliance with applicable data protection laws
9. Children's Privacy
The Platform is not intended for individuals under 18 years of age. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately at privacy@brokersplaybook.com.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:
- Posting the updated policy on the Platform
- Sending an email to your registered address
- Providing in-platform notifications
Your continued use of the Platform after changes become effective constitutes acceptance of the updated policy.
11. Contact Us
For questions, concerns, or requests related to this Privacy Policy, please contact us:
12. Additional Information for Specific Jurisdictions
12.1 California Residents (CCPA/CPRA)
California residents have additional rights under the California Consumer Privacy Act:
- Right to Know: Request disclosure of personal information collected, used, and shared
- Right to Delete: Request deletion of personal information
- Right to Opt-Out: Opt-out of the sale or sharing of personal information
- Right to Non-Discrimination: Not be discriminated against for exercising your rights
- Right to Correct: Request correction of inaccurate information
- Right to Limit: Limit use of sensitive personal information
We do not sell personal information as traditionally defined, but we may share information for targeted advertising, which may be considered a "sale" or "share" under California law.
To exercise these rights, contact privacy@brokersplaybook.com.
12.2 European Economic Area (GDPR)
If you are in the EEA, you have rights under the General Data Protection Regulation:
Legal Basis for Processing:
We process your information based on:
- Contractual necessity (to provide our services)
- Legitimate interests (to improve and protect our services)
- Consent (where required for marketing or cookies)
- Legal obligations (to comply with laws)
Your Rights:
- Access, correct, or delete your personal data
- Object to processing or request restriction
- Data portability
- Withdraw consent at any time
- Lodge a complaint with your supervisory authority
Contact privacy@brokersplaybook.com to exercise these rights.
12.3 Canada (PIPEDA)
Canadian users have rights under privacy legislation including:
- Access to personal information we hold
- Challenge accuracy and completeness of information
- Withdraw consent for certain uses
- File complaints with the Privacy Commissioner
Cookie Policy
What Are Cookies?
Cookies are small text files stored on your device when you visit websites. They help us provide, protect, and improve our services.
Types of Cookies We Use
- Essential Cookies: Required for platform functionality (login, security, navigation)
- Preference Cookies: Remember your settings and choices
- Analytics Cookies: Help us understand how users interact with our platform
- Marketing Cookies: Used to deliver relevant advertising and measure campaign effectiveness
Managing Cookies
You can control cookies through your browser settings or our cookie preference center. Blocking essential cookies may prevent you from using certain features.
Third-Party Cookies
We may allow third parties (analytics providers, advertisers) to place cookies on your device. These are subject to the third parties' privacy policies.
Terms Used in This Policy
- Platform: community.brokersplaybook.com and related services
- We/Our/Us: Playbook International Media and affiliated entities
- User/You/Your: Individuals who access or use the Platform
- Personal Information: Information that identifies or relates to you
- Processing: Any operation performed on personal information (collection, storage, use, sharing)
- Service Providers: Third parties who process information on our behalf
By using the Broker's Playbook Community, you acknowledge that you have read and understood this Privacy Policy.
Last Updated: November 24, 2025